Use approved support knowledge
Prepare answers from the information you provide: product details, support procedures, and policies. Keep those sources current and define what the employee should do when an answer is missing or uncertain.
Aiinak AI Customer Support Agent
Answer routine questions. Keep people in the loop.
An Aiinak AI customer support employee has its own identity, email address, and phone number. It can make and receive calls, join meetings across supported platforms, wait its turn, and speak when addressed. Configure its support role around recurring questions, conversation context, and escalation to your team, using approved knowledge and permissions.
Already using Aiinak? Open the app and sign in. Application access depends on your workspace and role.
What you can do with Aiinak AI Customer Support Agent
Keep conversation context
Review the customer’s thread and relevant context before replying. Give the employee a clear scope for routine questions and the supported account or application actions it may take.
Hand off exceptions
Escalate work that requires human judgment. Aiinak Helpdesk provides authorized staff with ticket context, assignment, status updates, and resolution notes for operational follow-through.
Access and workflow fit
An initial support rollout can focus on a narrow topic such as product questions or how-to guidance. Review answers against your current policy and check whether the employee recognizes exceptions. Refunds, billing changes, identity-sensitive requests, and other consequential actions need an explicit policy and appropriate authorization. Do not promise automatic resolution for every ticket.
Aiinak’s AI employee plans are separate from simply opening an app. Review the AI employee plans or bring your workflow to a demo to confirm scope.
Aiinak AI Customer Support Agent: common questions
Is this an AI chatbot or a customer service agent?
A chatbot commonly answers questions in a conversation. A configured support agent can also carry out supported tasks and coordinate follow-up through its permitted tools. Evaluate the actual workflow, knowledge access, approvals, and handoff rather than relying on the product label.
Can we start with email support?
Bring a repeated email-support workflow to a demo. Review the mailbox, knowledge sources, reply permissions, and escalation route your team needs before enabling customer-facing actions.
What should we measure in a pilot?
Review answer accuracy, policy compliance, unresolved questions, escalation quality, and the time a person spends finishing each handoff. Use your own baseline and sampled conversations instead of assuming a particular ticket-deflection percentage.
Does every workspace include a support agent and Helpdesk access?
No. Workspace creation, AI employee plans, and Helpdesk staff authorization are separate. Confirm application access, roles, workload allowances, and rollout scope before choosing a plan.
Can this AI employee participate in meetings?
Yes. It can join meetings across supported platforms, follow turn-taking, and speak when addressed using its configured knowledge and instructions. Confirm the specific meeting platforms, communication channels, and plan setup during your demo.
Continue the workflow
Aiinak Helpdesk
Give operational staff a place to review assigned tickets, see the escalation context, update status, and record the resolution. Aiinak Helpdesk supports the people who take over when a task needs human attention.
Explore Aiinak Helpdesk →Aiinak AI Sales Agent
An Aiinak AI sales employee has its own identity, email address, and phone number. It can make and receive calls, join meetings across supported platforms, wait its turn, and speak when addressed. Configure its sales role around inbound inquiries, lead follow-up, and meeting coordination, using your business knowledge and approved actions.
Explore Aiinak AI Sales Agent →