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Aiinak Helpdesk
Keep support escalations moving toward resolution.
Give operational staff a place to review assigned tickets, see the escalation context, update status, and record the resolution. Aiinak Helpdesk supports the people who take over when a task needs human attention.
Already using Aiinak? Open the app and sign in. Application access depends on your workspace and role.
What you can do with Aiinak Helpdesk
Escalation context
See the ticket conversation and the AI-agent escalation context before deciding what to do next.
Resolution follow-through
Add comments, update ticket status, record resolution notes, and review recently resolved work.
Access and workflow fit
Helpdesk is an operational staff portal. What a person can see and reassign depends on their role and permissions. Creating a business workspace alone does not grant every staff or manager capability.
Aiinak’s AI employee plans are separate from simply opening an app. Review the AI employee plans or bring your workflow to a demo to confirm scope.
Aiinak Helpdesk: common questions
Who uses the Helpdesk portal?
Authorized operational staff, engineers, managers, and administrators use the portal. Staff access is scoped by role and assignments; managers may have broader queue access.
Does an AI agent make every support decision?
The portal supports human follow-through on escalated tickets. Review the context, assignment, and resolution before closing work.
Can I switch on Helpdesk by creating an account?
Account creation and Helpdesk authorization are separate. Bring your support workflow to a demo to review roles, assignments, required apps, and rollout scope.
Continue the workflow
CRM with Tellency
Explore CRM and sales workflows through Tellency, Aiinak’s AI-native ERP and CRM offering. Review the customer information, sales actions, and business modules your team needs together.
Explore CRM with Tellency →Tasks in Aiinak Mail
Keep task lists, projects, priorities, and due dates inside Aiinak Mail. Move from the conversation to the follow-through without treating each step as a separate product.
Explore Tasks in Aiinak Mail →